HerRoom is an online lingerie shopping site located in Texas, USA.
HerRoom was founded in 1998. Its founder is Tommima. HerRoom provides a wide range of underwear, regardless of size, customers can find what they need.
HerRoom provides a universal cup size system to help customers find the size they want.
At the same time, HerRoom provides a KYB bra search tool for different breast shapes and changes to find your own underwear.
HerRoom is very worthy of customer reviews. All customer reviews are authentic and credible. HerRoom will respond to many customer reviews.
Herroom Reviews: What Do Customers Think?
On the Trustpilot website, a total of 1,275 customers left a rating on Herroom. Among them, Excellent ratings accounted for 61%, Great ratings accounted for 8%, Average ratings accounted for 4%, Poor ratings accounted for 3%, and Bad The evaluation accounted for 24%.
Let’s take a look at the repetitions of customers who define Bad’s evaluation:
- Lorraine Colvin
I ordered and paid for a racer back bra in March. In April I received a notification it was on back order, and I would be notified again when it was in stock. In May I was notified it would ship and I would receive it by a date. That date passed without item arriving. I notified that I wanted to cancel the order for refund. I was then notified it was shipped and given a tracking order.
I returned a few items that didn’t fit and they emailed me that one returned bra was not accepted because it was worn and had spots on it. I wore it for all of two minutes trying it on and there was absolutely nothing on it when I returned it. They would not show me a photo of the bra or send it back to me unless I paid an additional $10 shipping fee after I already paid extra to return it. I have called and called and emailed and emailed and no one is even getting back to me. Horrible customer service.
- Barbara Jones
I ordered a nightgown with a matching bathrobe which was a gift ($100.00), from HerRoom. Before I purchased it, I did read the return policy and I was good with the return policy. The merchandised came, and it was poorly made. The tag said it was made in Mexico. The seams were not tightly sewn so after a few washings it would of fallen apart. The material was horrendous. It was some kind of cheap acetate polyester. So I called customer service to start my return they were OK with returning it. I did have to pay a fee to return it. Once they received my merchandise they told me that it had excessive pet hair on it and they would not accept it back. I don’t even own a dog or a cat. There was NO visible hair anywhere on the merchandise. I would never order anything from this company, EVER!!
We can see that many customers are very dissatisfied with Herroom’s return policy. Regarding the return policy, I suggest that after receiving the goods, if you want to return the goods, you should pay attention to: 1. Get in touch with the customer service first. 2. Shoot the goods. Videos and photos.
Is Her Room Legit or Scam？
Her Room is a legitimate shopping site, and most of its customers are satisfied with the services it provides.
We can find the https security certificate in Her Room, and the payment method is also safe and reliable.
What is Her Room’s return policy？
If you are not 100% satisfied with the product, please send it back within 30 days for a refund.
However, it should be noted that the returned items must be in an unworn, unwashed, and odor-free state, with the original label and/or original packaging.
All products marked “Final Sale” are not eligible for return. This includes final sales items ending in .99 prices.
Items returned within 30 days will be refunded from the original credit card or account.
What is Her Room’s shipping policy？
Orders placed on the Her Room website before 12 noon CST (Monday to Friday) will be processed and shipped on the same day.
85% of Her Room’s packages will be delivered to customers within 5 working days or less. It may take up to 8 working days in rural areas.
Unless another carrier is selected during checkout, all packages will be delivered through USPS.
80% of the FedEx 2-day package will reach our customers on the next working day.
FedEx 2 days and FedEx overnight express cannot be delivered to post office boxes, APO/FPO addresses or US territories.
Does HerRoom accept international orders?
Yes it is! Her Room ships to more than 100 countries and regions around the world through its partner Borderfree. To view currency prices in your country, just click the flag icon in the upper right corner of the website homepage and select your country from the menu that appears.
How much is the international shipping cost?
International shipping costs depend on many factors, including the required shipping speed, the weight of the product, and the country you are in. Your shipping cost will be calculated and guaranteed during the Borderfree checkout process, and depends on the goods you purchase and the shipping destination.