Promlily Review – Is Legit or Scam? (2020 Updated)

Promlily is an online wedding shopping website. The products include wedding dresses, evening dresses, etc. The pricing of the product is basically about 150 US dollars, which is very attractive compared to other expensive wedding dresses.

Is Promlily legit or scam?

Promlily URL starts with https, which means that your information will not be easily leaked. At the same time, Promlily supports credit card and paypal payment, both of which are safe payment methods.

Promlily is a legitimate website. Although many customers are not satisfied with Promlily’s service, the main problem lies in the size of the clothes.

Promlily complaints and feedback:

  • Colleen says:

Customer service answers after days and they ignore your concerns. Asking to return due to dress not fitting in the chest. This was not a custom order dress and according to the return policy, I can return it. They refuse to address my concern and keep offering me 15% off and additional material. What am I suppose to do with additional material? Make my own dress? I am disputing with credit card company. Do not buy from them!

  • Debora says:

For weeks now we are trying to return a dress which doesn’t fit well, badly done etc and all we get is robot-like emails back saying there’s nothing they can do ???? 

* Where can we get help from? To shut that company down?? What they do is illegal!!!

  • Mellssa says:

Took forever to receive my wedding dress. Ordered my size and when tried to return it they wanted pics of defects then had the audacity to ask for my measurements! If they had sent the right size, I wouldn’t be dealing with this BS! Still waiting on the shipping label. That’s ok. I disputed the charge on my credit card. What a scam! They should not be on the internet!!

  • Sallan says:

DO NOT BUY FROM THIS COMPANY. The dresses are not authentic. total waste of time and money. They will refuse to refund your money and will ask you to send pictures and sizes to build a report. The replica dresses are clearly different from the picture with no tag and it smells. If they refuse to refund your money, don’t go back and forth with them. PLEASE CONTACT YOUR BANK AND FILE A DISPUTE CLAIM. The bank will refund your money within 10 business days.

  • Lynn says:

Horrible!! I’m soo disappointed!! I spent 230.00 on trash. Horrible quality! I absolutely fell in love with the dress and shoes on the website! When they arrived, they are HORRIBLE quality! I’m literally crying right now! This is showing up as a review for wholesale auto parts. It is a review for promlily! All of the other reviews on this page are for promlily as well.

  • Sydney says:

Worst experience ever! The dress I ordered was nothing like the display picture. It was very cheap and even ripped! Promlily customer support is a joke! They want to give me discount rather then let me return this dress. We have been going back and forth for weeks trying to resolve this and nothing! What a freaking joke. Worst company ever. Do not order anything from them! Complete waist of time and money spent and awful customer service that doesn’t even abide by their own policies. I’d give a 0 rating but since you have to pick they get a 1.

  • Vale says:

DO NOT BUY FROM THIS COMPANY! Dress was well overpriced, came weeks after Guaranteed delivery date. Customer service was beyond inconsiderate and of NO help. When the dress finally arrived (which was of no use because the event it was needed for had passed), it arrived in a plastic wrap and was a crumble of wrinkles!!! $150 down the drain!

Promlily designers collections

Promlily mainly sells wedding dresses, Evening Dresses, Prom dresses, shoes, jewelry and so on.

promlily product

Where is Promlily located

Promlily is located in the United Kingdom. The specific address is as follows: Office Address: Forstreet London Ltd, 238 Hedge Lane, Palmers Green, London, England, N13 5DA (Not the return address).

Promlily delivery time

First of all, we must understand that delivery time = order processing time + shipping time

1. Promlily’s delivery time is very long. Specifically, the order processing time usually takes 12-14 days, and the shipping time usually takes 3-8 days, so the total delivery time is 15-22 days.

2. For Promlily’s shipping cost, each product needs an additional shipping fee of 22 USD.

Promlily return policy

  1. You need to know the time of return. Contact Promlily customer service within 7 days of receipt of the product to return the product, but you need to pay attention to the fact that the product must be in an intact state: unwashed, not damaged, etc.

2. Requirements for return:

● Size problem

● Broken package

● Color problems

Promlily do not offer an exchange service for any products at this time. Because all items are made-to-order, they do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. All new orders are subject to the current production period.

Return Process

1. Submit a return request at Contact Us to Customer Service within 14 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.

promlily reserve the right not to accept the returns without prior approval from Customer Service.

2. Once Customer Service has approved your request, promlily will provide you with a return address as well as a Product Return Form that must be filled in and included with your return. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. Please keep the tracking number safe.

3. All the return item(s) will go through inspections. promlily will process the refund when promlily confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge.

4. Original shipping fee & return shipping fee will not be refunded.

Please Note: promlily reserve the right not to process the refund if they are returned in unacceptable condition.

The return address: please contact to service email: service@promlily.com

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