Rooloo is a clothing shopping website. It started with women’s clothing, and slowly began to expand to home decoration, children’s clothing and so on. Rooloo currently has two physical stores, one is located in the hometown of Cache Valley in northern Utah, and the other is located in the City Creek Shopping Center in Salt Lake City.
Is roolee legit or scam？
This website is generally legal, but the quality of the products may need to be improved, because many customers report that the quality of the goods received is relatively poor, which seems to be quite different from the product pictures on the website.
Where is roolee located
roolee is open in two retail locations. One is in the Cache Valley hometown store in northern Utah, and the other is in the City Creek Shopping Center in Salt Lake City. In addition, you can shop online on rolee.com.
Roolee designers collections
roolee provides dresses, tops, bottoms, swim, mom clothing, kid clothing, and bags, shoes, etc.
roolee currently supports shop pay, amazon pay, paypal payment
Roolee delivery time
Delivery time = order processing time + shipping time
Roolee generally takes 5-7 working days to process your order, and then if the delivery address is the United States, it will take 4-12 days to ship; if the delivery address is other countries, it may take 10-30 days to arrive For transportation.
At the same time, it should be noted that orders outside the United States may be taxed by the customs of the country where the customer is located, but Roolee will not pay this tax, and the customer needs to pay.
If you have any questions about the order, you can contact Roolee: email@example.com
Roolee return policy
Return address: 3065 N 200 W, Suite 400, North Logan, UT 84341
Note that: unwashed, unused and unused items may be returned within 30 days after the purchase date. Shipping costs will not be refunded.
After receiving the returned merchandise, Rolee will process your merchandise within 3-5 working days. If the return is approved, your payment amount will be returned to your paying bank within 5-10 working days.
If you use Store Credit to refund, you will receive an email containing a gift card code equal to the amount of the returned item, including sales tax (if applicable), minus the cost of the shipping label (if applicable), once you ‘S return has been processed. After the return is processed, the gift card funds will be available immediately. These gift cards cannot be topped up and will only expire after the funds are used up.
Roolee complaints and feedback：
Many customers are very satisfied with rolee, but at the same time many customers are very dissatisfied with rolee.
- wilson says：Where to start! They have obviously had someone they know or have paid for the good reviews because I don’t even know how this company is still allowed to trade.
My experience with them has been going on for 2 months now, I received one item that was far from the description of what I ordered that took 4 weeks. 7weeks ago I got a notification saying one item has been sent but the other one was the last and had damaged and I would be refunded in 5-7 days. I emailed 2 weeks later about this only to get the same email about it being cancelled and a refund will be issued. They have asked for my order number twice now and today I got and email asking to sent a photo of the packaging and the shipping label of the one I received 7 weeks ago.
No I don’t have this or the shirt they sent as it was nothing like I ordered, that has been taken to second hand store so a loss both ways.
I can say this is the worst online company I have ever dealt with and if I could put a -5 star rating I would.
It takes 2 weeks for them to respond to any email and when they do it never makes sense and is nearly always from a different person.
- Jenny says：If I could put 0 stars I would. This store is HORRIBLE. The management is full of complete con artists. I’ve purchased over a thousand dollars worth of closing from them and their values as a company are just disturbing. I sent a dress back after the return amount allotted and they said they were sending it back and rather than confirming the information with the email I’d been corresponding with, they sent it to the wrong address and got it back and put it back into their inventory. YEP. They put it back. THEY TOOK MY MONEY AND THE DRESS. I could’ve come to pick it up or could’ve gave the right address and instead they took the $70 I paid for the dress, took the dress, then made another $70 from another customer off the same exact dress. This company is horrible and all they care about is the money.
- Lara says：Roolee! Wow. What can I say!? I love everything I have ever bought from Roller!! I have 1 dress out of 5 that u was slightly disappointed with because the seam was coming undone on one side but I just sewed it up and it was fine!!! I have had quite a few purchases off Roolee… Not just for me but also my sister who was in need of some maternity clothing 😍. I have bought some beautiful blouses as well… All have been good quality. Worth the money!! Thanks Roolee for providing beautiful+modest clothing!!! ❤️