Zaful review:is it legit or scam?(2021 updated)

About Zaful

Zaful is an online fashion clothing shopping website that provides a wide range of styles and clothing at very low prices.

Zaful is also an online shopping website from China, which supports shipping to more than 240 countries around the world.

If you are looking for a cheap clothing shopping site, then zaful is not to be missed.

What We Love About Zaful

● Hundreds of new clothes are updated every day
● Offers discounted prices for students
● The price of clothing is cheap and the quality is good
● Provide global transportation services, no matter which country you are in
● Provide 24-hour uninterrupted online customer service to help you solve any shopping problems

Zaful Reviews: What Do Customers Think

On the sitejabber website, 5958 customers rated zaful, ZAFUL has a consumer rating of 3.9 stars from 5,958 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with ZAFUL most frequently mention customer service, good quality and bathing suits.

It can be seen that there are 3308 customers who gave a 5-star rating, but there are also 1,194 customers who gave a 1-star rating. Why? I randomly picked out a few 5-star reviews and 1-star reviews. You can read them.

5-star rating:

Vana: I gave in to Zaful’s excellent marketing and bought 3 of their swimsuits. It was very hard to choose since there are a TON of them and each has reviews and pics from the customers so you see what you get. They were true to my size and looked exactly like in the pictures which is awesome because many sell similar swimsuits at 3 times the price. I feel lucky to have found Zaful and will buy from them again other clothes too. Here are the bikinis I bought.

Ashley:I have bought multiple times from ZAFUL and I have never been let down. Very affordable clothes with very nice selections. Nice material & order even arrives before guaranteed time! Items always run true to size and I’m more than happy with every single one of my purchases. I strongly recommend looking through ZAFUL and trying it out. I love being able to tell other how cheap my clothes is when they ask where I got it from.

1 star rating:

Cheryl:Every single item I have purchased from this company has been listed as adult men’s sizes but they are all way too short! I bought the clothes for my 16 year old son who is very proportional. He usually wears a mens large which is what I ordered from Zaful. The sizing is wrong! I can’t even waer the shirts because they are too short on me and I’m only 5ft tall! Do not buy men’s clothing from this company!

Paige:Worst customer service ever. When you finally get ahold of an actual person they tell you to follow the online steps to refund items. Online takes you in circles. I have been emailing them for at least 2 weeks trying to get a return address so i can send my refund items back.

Bought 3 bikinis. They don’t fit. Not great quality at all. Wanted to return. Can’t get any service but besides through a computer robot.

My advice:We can see that most of the customers who give a one-star rating are because the product size does not match. My suggestion is that you must read the size table of each product before placing an order, and also read the customer evaluation of the product. , Don’t buy products without customer reviews.

Is Zaful Legit?

Zaful is a legitimate website that sends tens of thousands of products to customers all over the world every day. This is a very large order volume. Zaful is a company with hundreds of employees.

At the same time, there is no need to worry about your information being leaked by zaful. The zaful website follows Google’s privacy protection policy and also provides a secure payment method.

Where does zaful ship from?

Most of zaful’s products are shipped from warehouses in China.

What is the zaful transportation policy?

delivery time = processing time + shipping time

The general product processing time is within 24 hours. If it is a very popular product, it may take 1-3 days for processing.

The shipping time generally takes 10-30 days, and the order amount exceeds 39 US dollars, then you can get free shipping, but different countries have different shipping rules. For more details, you can read: shipping-info/

What is zaful’s return policy?

You can contact zaful customer service within 30 days after receiving the goods to obtain the approval of the return.

There are two situations for returns:

  1. ZAFUL’s responsibility: the goods are damaged and the quality is problematic
    Zaful will refund the original product price and its shipping costs in full, or resend replacement products for free at the expense of zaful. This solution is only provided when ZAFUL is responsible for shipping the wrong items/sizes.
  2. Customer Responsibility:If the customer ordered an incorrect size or product, zaful can also allow returns. In this case, the customer will be responsible for the two-way (to and from zaful warehouse) transportation costs. If the customer chooses to refund, zaful will refund the original product price. All and any transportation costs are non-refundable.
    If the customer decides that the item is no longer needed or just wants to replace the item, they can report to zaful within 30 days of receiving the product to refund part of the product cost.

For more specific zaful return policy, you can read: